Legal

Terms & Conditions

Last updated: November 2025

By purchasing any coaching service, program or product from Forged by Marko – Health & Performance (“Coach”, “we”, “us”), you (“Client”) agree to the following Terms & Conditions. If you do not agree, please do not complete a purchase or enter a coaching relationship.

1. Nature of Services

Forged by Marko provides preventive health, fitness and performance coaching. Services may include training plans, movement guidance, lifestyle optimisation, nutrition structure and performance tracking.

We do not provide medical treatment, physiotherapy, psychotherapy, diagnosis or medical nutrition therapy. Coaching is for general fitness, preventive health and performance purposes only.

2. Coaching Programs & Commitments

The main coaching structures are:

  • Forged Reset – 8–12 weeks, one-time fee.
  • Forged Performance – minimum 4-month commitment, monthly fee.
  • Forged Elite – minimum 4-month commitment, monthly fee.
  • Custom programs – individually agreed in writing.

For monthly programs (such as Forged Performance and Forged Elite) the Client commits to a minimum term of four (4) months, unless another term is agreed in writing with the Coach.

If the Client chooses to cancel before the end of the minimum term, all remaining fees for that term become immediately payable, unless a separate written agreement is made (for example in the case of serious health issues).

3. Billing & Payments

Payments may be made via Stripe subscription, card payment, bank transfer or another documented payment method.

For Stripe subscriptions, the Client authorises automatic monthly charges until the subscription is cancelled in line with these Terms and any minimum commitment. If payments fail and are not resolved, the Coach may pause or terminate coaching access.

4. Refund Policy

All payments for coaching are non-refundable, including:

  • upfront fees and subscription payments;
  • missed or unused sessions;
  • early cancellation before the minimum term ends.

Exceptions may be granted only at the sole discretion of the Coach. By purchasing, the Client understands that coaching is a service based on time, expertise and ongoing support, not a physical product.

5. Client Responsibilities

The Client agrees to:

  • Provide honest information about goals, injuries and limitations.
  • Use the provided training plans and guidance responsibly and safely.
  • Communicate pain, health issues or major life changes promptly.
  • Pay all agreed fees on time.
  • Take responsibility for their own training environment and equipment.

6. Health Disclaimer

The Client confirms that they are able to participate in physical exercise or have received clearance from a medical professional. The Coach does not replace a doctor, physiotherapist, psychologist or dietician.

All exercise and lifestyle changes are undertaken at the Client’s own risk. The Coach is not liable for injuries, health events or consequences arising from:

  • incorrect exercise execution or ignoring safety cues;
  • undisclosed medical conditions or medication;
  • choices made by the Client outside of the Coach’s control.

7. Results Disclaimer

The Coach cannot and does not guarantee specific outcomes such as a certain weight, physique, performance level or health marker. Results depend on many factors including training consistency, sleep, nutrition, stress, genetics and personal effort.

8. Communication & Availability

The exact communication channels (e.g. messenger, email, calls, in-person sessions) and check-in rhythm depend on the chosen program and will be described in the offer or onboarding material. The Coach will respond within reasonable time frames but is not on-call 24/7.

9. Termination

The Client may terminate coaching after the minimum term by giving written notice (for example by email) at least seven (7) days before the next billing date.

The Coach may terminate the coaching relationship if:

  • payments are repeatedly late or unpaid;
  • the Client behaves disrespectfully or abusively;
  • continuing coaching is considered inappropriate or unsafe (for example when medical care is required).

No refunds are provided in the case of termination.

10. Confidentiality & Data

Training data, progress notes and communication are treated as confidential and handled in line with the Privacy Policy. The Coach may use anonymised or aggregated data (for example, general progress statistics) for marketing or education.

11. Governing Law & Jurisdiction

These Terms are governed by Swiss law. Any disputes shall, where permitted by law, fall under the jurisdiction of the courts at the Coach’s place of residence.

12. Contact

For questions regarding these Terms & Conditions, please contact:

Forged by Marko – Health & Performance
Email: info@forgedbymarko.com